Refund policy

Return Policy

30-DAY MONEY-BACK GUARANTEE

Not completely satisfied? We offer a full refund within 30 days of delivery.

HOW TO RETURN

1. Contact us at support@ergprojects.com with your order number
2. We'll provide return instructions within 24 hours
3. Ship the item back in its original condition and packaging
4. Receive your refund within 5-7 business days after we receive the item

RETURN CONDITIONS

Items must be:
✓ In original, unused condition
✓ In original packaging
✓ Returned within 30 days of delivery

RETURN SHIPPING

Customer is responsible for return shipping costs, unless the item arrived damaged or defective.

REFUND PROCESS

Refunds are issued to the original payment method within 5-7 business days after we receive and inspect the returned item.

DAMAGED OR DEFECTIVE ITEMS

If your item arrives damaged or defective, contact us immediately at support@ergprojects.com. We'll arrange a free return and send a replacement or full refund.

QUESTIONS?