FAQ
🛍️ Orders & Products
Q: Where are your products made and shipped from?
A: Our products are designed for ergonomic comfort and modern style. Most items are shipped directly from our U.S. warehouse to ensure fast delivery.
Q: Are your chairs and furniture really ergonomic?
A: Yes! Each piece is designed to support your posture and provide long-term comfort, whether you’re working or relaxing at home.
🚚 Shipping & Delivery
Q: How long does shipping take?
A: Orders are processed within 1–2 business days. U.S. deliveries usually arrive in 4–8 business days.
Q: Do you offer free shipping?
A: Yes, we offer free shipping on all U.S. orders over $100.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking number by email. You can also use our Track Your Order page anytime.
💸 Returns & Refunds
Q: What if I’m not happy with my purchase?
A: No worries! We offer a 30-day money-back guarantee. Just contact us within 30 days of delivery for a full refund or exchange.
Q: How do I start a return?
A: Email us at support@ergprojects.com with your order number — we’ll send you simple return instructions.
🔒 Payments & Security
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, PayPal, Apple Pay, and other major payment options.
Q: Is my payment information secure?
A: Yes, we use SSL encryption and Shopify’s secure checkout to protect your personal data.
🪑 Other Questions
Q: Can I cancel or change my order?
A: If your order hasn’t shipped yet, yes! Contact us within 12 hours at support@ergprojects.com and we’ll do our best to help.
Q: How can I contact you?
A: You can reach our support team anytime via support@ergprojects.com or our Contact Us page.
